GORGIAS REVIEW: RECOMMENDED HELPDESK CRM FOR COMMERCE BRANDS
Gorgias is the #1 e-Commerce helpdesk for Shopify, Magento and Bigcommerce merchants. Clients include 6,000+ brands like Steve Madden, Timbuk2, and Marine Layer.
Who is Gorgias for?
Fast-growing online merchants on Shopify, Magento 'or' BigCommerce that need a scalable helpdesk. Gorgias can detect up to 54 languages, making it suitable for brands around the world. If a merchant is unable to keep up with their customer service tickets 'or' is looking for a way to centralize all customer conversations, or is interested in turning CS into a revenue generator, then Gorgias is for them.
Fast-growing online merchants on Shopify, Magento 'or' BigCommerce that need a scalable helpdesk. Gorgias can detect up to 54 languages, making it suitable for brands around the world. If a merchant is unable to keep up with their customer service tickets 'or' is looking for a way to centralize all customer conversations, or is interested in turning CS into a revenue generator, then Gorgias is for them.
“One of the main reasons we adopted Gorgias is that all incoming questions and posts go directly into one interface. We’ve reduced first response time by 66%.”
- Jay Perkins, Co-Founder & Managing Partner, Kettlebell Kings
WANT TO SKIP THE WHOLE ARTICLE & BUY GORGIAS SUBSCRIPTION
Why Gorgias over other helpdesks?
- Gorgias is built for e-commerce, with deep integrations with Shopify, Magento 2 and BigCommerce which lets merchants see customer data and edit, refund, cancel or create orders right through their helpdesk.
- Jay Perkins, Co-Founder & Managing Partner, Kettlebell Kings
WANT TO SKIP THE WHOLE ARTICLE & BUY GORGIAS SUBSCRIPTION
Why Gorgias over other helpdesks?
- Gorgias is built for e-commerce, with deep integrations with Shopify, Magento 2 and BigCommerce which lets merchants see customer data and edit, refund, cancel or create orders right through their helpdesk.
- Integrates seamlessly with top eCommerce apps.
- Automates up to 20% of ticket volume using machine learning.
- True omnichannel management including SMS, phone, live chat, Facebook and Instagram comments and DMs, all in one place.
- Gorgias is priced to grow with brands - starting at $60/month, all plans include an unlimited number of users and access to top integrations.
PRIMARY FUNCTIONS:
- Automates up to 20% of ticket volume using machine learning.
- True omnichannel management including SMS, phone, live chat, Facebook and Instagram comments and DMs, all in one place.
- Gorgias is priced to grow with brands - starting at $60/month, all plans include an unlimited number of users and access to top integrations.
PRIMARY FUNCTIONS:
1. Centralize interactions
Connect all your communication channels to quickly answer shoppers’ requests without losing time switching between tools.
> Email
Connect all your communication channels to quickly answer shoppers’ requests without losing time switching between tools.
2. Automate answers to common requests
Speed up repetitive support tasks by automating responses to questions like “Where is my order” with highly personalized messages.
> Rules
> Macros
> Intents & sentiment detection
> Self-service
Increase support agent efficiency with a customized helpdesk deeply connected to your e-commerce solution.
> Customer Sidebar
> Views
> Order management
> Multi-Stores
4. Track your support performance
Provide high-quality support, turn shoppers into happy customers, and watch it impact your revenue.
> Live Statistics
> Support performance
> Revenue statistics
> Satisfaction survey
ADVANTAGES:
1. It improves team efficiency, customer retention, and conversion rate with best-in-class customer service.
2. Small-to-medium and enterprise e-commerce businesses see drastic reductions in their first-response and resolution times using Gorgias.
3. Results obtained after usage:
- 84% decrease in first response times.
- 91% decrease in resolution times.
- 75% increase in sales through chat.
One-Liner: "Gorgias helps you transform your customer support into a profit center."
That's All !!
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TOPIC: GORGIAS REVIEW: AN ALL-IN-ONE HELPDESK CRM FOR ECOMMERCE
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